FAQ

How does the order process work for personalized stationery? Once you place your personalized order, we will contact you via email if we need any additional information. Otherwise, we will send a proof via email within 2-3 business days of your order. Once you approve the proof, the stationery goes to print. By approving your final proof, you accept responsibility for the information and layout as shown. If errors are discovered after proof approval, we are required to charge for a reprint.

How long does it take for my order to ship? Standard in-stock orders are typically processed between 1-3 business days. Personalized orders typically ship in about 3-7 business days from draft approval, depending on quantity ordered. We strive to offer the lowest possible shipping and processing rates for you. Orders are shipped via USPS unless other arrangements are made.

What payments do you accept? We accept Paypal, American Express, MasterCard and Visa.

What if I need to cancel my personalized order? Once your items are printed, your order is non-refundable. If a draft has been produced, but items not printed, a fee will be retained for our design time.

Do you do wholesale? Yes! We'd love to discuss having our cards in your shop! Please contact us at pixelimpress@yahoo.com.

Can I send you a logo to include on my personalized stationery? Yes! We want your custom stationery to reflect you. Please send a high resolution jpg of your logo to pixelimpress@yahoo.com. It can be added at no additional charge.

Do you accept returns? We want you to be happy with your purchase. If you are not satisfied please contact us at pixelimpress@yahoo.com. We'll be happy to work with you to resolve the issue. Personalized orders are non-refundable once your order is printed. Shipping fees are not refundable.

Are you available for custom work? Yes! We love custom work. Please email us at pixelimpress@yahoo.com to discuss your project.

Do you charge sales tax? We are not required to collect sales tax on any orders outside the state of Texas. For all Texas orders a sales tax of 8.25% will apply.

Is my information secure?  Your privacy and security are extremely important to us. We will never share or sell your information to any third party.  The information we collect is solely used to contact you about your order if necessary. Your transaction is encrypted with industry leading secure socket layer technology (SSL) and Credit Card information is stored encrypted until your transaction is complete using AES-256 encryption.

Can I use your images on my website or blog? We love it when our shoppers want to share our products! If you would like to use any of our content or images on your site, please email us at pixelimpress@yahoo.com and give us a heads up of what you plan to publish. And yes, even though imitation to be the sincerest form of flattery, that doesn’t mean you can take any of our intellectual property and claim it as your own.  All of our designs and photographs are the exclusive property of pixelimpress.

Can I use the patterns or designs from my purchased stationery on my blog, in a logo, or on my website? No. All digital images used during the proofing process are the sole property and copyright of pixelimpress. Proofing images cannot be used for print reproduction. Proofing images cannot be used as facebook profile pictures, blog profile pics, etsy profile pics, etc. Please contact me if you would like permission to use any of the images in this way.

Are you environmentally friendly? Yes. Our products are FSC certified and eco-friendly. Our stationery and greeting cards are printed on paper that is 100% cotton (made from cotton linters left over from the textile industry), tree-free, acid-free, recyclable, biodegradable, and elemental chlorine free.  

Do you ship internationally? We currently offer USPS options for international orders. pixelimpress is not responsible for any customs fees or duties incurred on international shipments. Custom fees are the buyers' responsibility. First class International transit times vary depending on the reliability of your country's postal system.